[Remote] EPIC CERTIFIED MYCHART SOLUTIONS ANALYST - INSTALL

Note: The job is a remote job and is open to candidates in USA. OCHIN is a nonprofit leader in health care innovation, seeking to expand patient access and improve health in underserved communities. The Epic Certified MyChart Solutions Analyst - Install will support the organization's mission by resolving technical issues, optimizing processes, and aligning technical strategies with business goals.

Responsibilities

• Develop, document, and deploy solution functionality by building, testing, and maintaining features according to specifications and requirements, while ensuring clear documentation for usability and future reference
• Troubleshoot, diagnose and resolve complex technical issues using critical thinking and advanced technical skills to ensure optimal system performance and end-user satisfaction
• Collaborate across departments to support project implementations and address member maintenance issues
• Drive documentation and knowledge sharing by creating and optimizing technical documentation to support process improvement and alignment across cross-functional teams
• Skill development and competency growth in technical design, analysis, and system enhancements
• Travel to support new members on-site with software installations as needed, estimated up to 20% for this position
• Other duties as assigned

Skills

• Minimum of 5 years of experience in similar or relevant role
• Work history in Healthcare IT is required
• Epic MyChart certification and /or Ambulatory certification is required
• Bachelor's Degree (Healthcare Informatics or Computer Science preferred) or a combination of college education and 5-7 years of relevant experience
• The ideal candidate will have at least 5 years of experience as an Epic Applications Analyst, with a minimum of 3 years of experience in MyChart build is required
• Intermediate proficiency in Microsoft Excel
• Strong communication skills – able to communicate with both application and technical team members, as well as end users
• Consistently acts with integrity and accountability
• Process and detail-oriented, with a strong focus on data-driven decision making
• Proactive, self-motivated, and solution oriented
• Strong organizational and project management skills
• Ability to travel to support install work and Go Live support up to 20%
• Bachelor's Degree (Healthcare Informatics or Computer Science preferred)

Benefits

• We offer a generous compensation package and are committed to supporting our employees’ entire well-being by fostering a healthy work-life balance and opportunity for professional advancement.
• This position includes a 5% pay differential to acknowledge the travel requirements associated with this role.
• OCHIN uses broadened pay ranges to support equitable and market-aligned compensation practices.
• The final offer will be based on a variety of factors, including relevant skills, certifications, education, experience, training, responsibilities, internal equity, and market data.
• This position requires a virtual home-office environment, working remotely and will require that employees be on camera for all virtual meetings.
• Travel is required to support OCHIN’s business requirements for Go-Live installations or training which may require travel by air, vehicle, or train.
• OCHIN is a 100% remote organization with no physical corporate office location.
• Employees work remotely from home and many of our positions also support our member organizations on-site for new software installations.
• Nationwide travel is determined based on OCHIN business needs.
• Ability to work independently and efficiently from a home office environment
• High Speed Internet Service
• It is a requirement that employees work in a distraction free workplace
• Travel required up to 20% nationally for on-site Go Live support based on business requirements for OCHIN
• We offer a comprehensive range of benefits. See our website for details: https://ochin.org/career
• OCHIN requires all employees—including remote employees, contractors, interns, and new hires—to be vaccinated with a COVID-19 vaccine, as supported by state and federal public health officials, as a condition of employment.
• All new hires are required to provide proof of full vaccination or receive approval for a medical or religious exemption before their hire date.

Company Overview