[Remote] Field Service Engineer

Note: The job is a remote job and is open to candidates in USA. Topcon Healthcare Inc. is dedicated to solving societal challenges through innovative healthcare solutions. The Field Service Engineer will provide technical support for Topcon customers, manage installations and repairs of eyecare equipment, and collaborate with various teams to ensure high performance and customer satisfaction.

Responsibilities

• Exercise sound judgment and good decision-making within generally defined practices and policies in selecting methods/techniques for obtaining solutions
• Work independently and coordinate with scheduling team to manage work calendar and travel schedule
• Serve as company liaison with customer on administrative and technical matters
• Achieve and maintain a high level of performance, allowing Topcon to meet and exceed its financial goals and performance metrics
• Collaborate with other FSE’s, Field Service Manager, Sales Representatives, and internal cross functional teams
• Manage and control field inventory, tools, test equipment, technical documentation, and other assigned equipment
• Prepare and submit applicable field service documentation in a complete, accurate and timely manner. This includes but is not limited to, field service reports, expense reports and service checklists
• Other duties may include, but are not limited to, travel and assisting in other Field Service territories, instructing/training customers on technical operation and maintenance of equipment, software and hardware upgrades/updates, installation, and maintenance of equipment at conventions, road shows, and seminars as required
• Must have the ability to regularly lift 50+lbs. Must be able push and pull heavy material
• Travel Percentage: 90%
• Candidates must hold a valid passport and/or REAL ID compliant identification

Skills

• Minimum 1 year of relevant work experience
• High school diploma or equivalent required
• Demonstrated functional technical, problem-solving, and analytical skills required
• Demonstrated interpersonal and communication skills with customers required
• Possess ability to follow mentorship instructions and guidance required
• Time management skills to effectively meet customer commitments required
• Must have the ability to regularly lift 50+lbs
• Must be able push and pull heavy material
• Candidates must hold a valid passport and/or REAL ID compliant identification
• Previous experience as a field service professional or in a relevant capacity is preferred
• CompTIA Network+ certification or networking background preferred
• Associates or Bachelors preferred
• Preferred location for this candidate is Athens, GA or East Atlanta

Benefits

• Eligibility for a $600 monthly car allowance
• Medical
• Dental
• Vision
• Life insurance
• Disability insurance
• Tax saving spending accounts
• A 401(k) plan with employer match
• Tuition reimbursement
• Paid company holidays
• Paid personal time off
• Paid sick time that meets or exceeds state/local requirements
• Personal paid time off which accrues in accordance with local standards for hourly (“non-exempt”) employees
• Flexible paid time off policy for salaried (“exempt”) employees
• Health and Welfare benefit package for employees working at least 30 hours per week

Company Overview