[Remote] Field Services Operations Leader
Note: The job is a remote job and is open to candidates in USA. ABB is a company that helps industries run leaner and cleaner. The Operations Leader supports the Senior Field Service Manager in leading day-to-day operations, ensuring high-quality service delivery and customer satisfaction while managing field service technicians.
Responsibilities
- Manage the daily activities and performance of field service technicians
- Support workforce planning, scheduling, and resource allocation to ensure timely and effective service delivery
- Provide on‑the‑ground guidance, coaching, and technical support to field personnel as needed
- Monitor technician performance, productivity, and adherence to service standards and KPIs
- Participate in hiring, onboarding, and ongoing development of field service staff
- Ensure high‑quality service execution aligned with ABB ELSE standards, safety requirements, and customer expectations
- Support resolution of escalated service issues, coordinating with technical experts and management when necessary
- Maintain strong customer relationships through clear communication, responsiveness, and problem‑solving
- Assist in reviewing service reports, documentation, and compliance records for accuracy and completeness
- Reinforce ABB safety culture and ensure all field activities comply with safety policies, procedures, and regulatory requirements
- Conduct field audits, job observations, and safety checks to promote continuous improvement
- Support quality assurance initiatives and corrective actions to improve service reliability and reduce repeat issues
- Assist in analyzing service data, identifying trends, and recommending improvements to processes, tools, and workflows
- Support implementation of new programs, technologies, and operational initiatives
- Help manage inventory, tools, and equipment readiness for field teams
- Contribute to budget planning, cost control, and operational efficiency efforts
Skills
- Bachelors Degree and 5+ years of experience in field service, technical service operations, maintenance, or a related industrial/technical environment OR a special combination of education and experience
- Demonstrated experience in team leadership, coordination, or supervisory responsibilities
- Strong understanding of field service operations, safety practices, and customer service principles
- Excellent communication, organizational, and problem‑solving skills
- Ability to travel within the Central Area Territory as needed
- Experience in industrial equipment, electrical systems, automation, or energy solutions
- Familiarity with ABB products, service processes, or enterprise systems
- Proven ability to coach and develop field personnel
- Strong analytical skills with the ability to interpret service data and performance metrics
Benefits
- Choice between two medical plan options: A PPO plan called the Copay Plan OR a High Deductible Health Plan (with a Health Savings Account) called the High Deductible Plan.
- Choice between two dental plan options: Core and Core Plus
- Vision benefit
- Company paid life insurance (2X base pay)
- Company paid AD&D (1X base pay)
- Voluntary life and AD&D – 100% employee paid up to maximums
- Short Term Disability – up to 26 weeks – Company paid
- Long Term Disability – 60% of pay – Company paid. Ability to “buy-up” to 66 2/3% of pay.
- Supplemental benefits – 100% employee paid (Accident insurance, hospital indemnity, critical illness, pet insurance
- Parental Leave – up to 6 weeks
- Employee Assistance Program
- Health Advocate support resources for mental/behavioral health, general health navigation and virtual health, and infertility/adoption
- Employee discount program
- 401k Savings Plan with Company Contributions
- Employee Stock Acquisition Plan (ESAP)
Company Overview
Company H1B Sponsorship