[Remote] Financial Counselor - Full Time 3rd Shift

Note: The job is a remote job and is open to candidates in USA. Trinity Health is a healthcare organization seeking a Financial Counselor to assist patients in navigating healthcare funding options and establishing payment plans. The role involves direct patient interaction, financial counseling, and collaboration with various departments to ensure proper account management throughout the patient's care process.

Responsibilities

• Performs activities that relate to financial counseling for multiple patient types (Inpatient Admissions, Outpatient Observation and Bedded Outpatients, Diagnostic Outpatients, Ambulatory Surgery, Emergency Department Registrations, Series accounts, etc.), dissemination of patient information, and support coverage of other departmental divisions
• Monitors reservation and scheduling information to initiate the financial counseling process on a pre-service, time-of-service and post-service basis
• May interview patient and/or their representative either by telephone or in-house to accurately update demographic, clinical, financial and insurance data necessary to complete the financial counseling process
• Reviews prior account notes for any information that might aid in the application/payment process, as well as documents all encounters and actions
• Ensures that all accounts are properly classified in the patient accounting system

Skills

• High school diploma or an equivalent combination of education and experience required
• Past work experience of at least one year within a hospital or clinic environment, an insurance company, managed care organization or other financial service setting, performing financial counseling, financial clearance and/or customer service activities is required
• Knowledge of insurance and governmental programs, regulations and application processes (e.g., Medicare, Medicaid, Social Security Disability, Champus, Supplemental Security Income Disability, etc.), managed care contracts and coordination of benefits is required
• Excellent communication (verbal and writing) and organizational abilities
• Excellent interpersonal skills are necessary in dealing with peers, internal and external customers
• Must develop positive relationships with clinical staff to maximize the benefit and effectiveness of the financial counseling function
• Accuracy, attentiveness to detail and time management skills are required
• Associate degree preferred
• Data entry skills (50-60 keystrokes per minutes)
• Working knowledge of medical terminology and basic computer skills are high desirable

Benefits

• 40 hours per week, benefit eligible
• Monday-Friday 10:30pm-7am, rotating weekends and holidays
• Located in the main hospital, downtown.

Company Overview

Company H1B Sponsorship