[Remote] Health Admin Services Analyst
Note: The job is a remote job and is open to candidates in USA. Accenture is a leading global professional services company that helps the world’s leading businesses and organizations build their digital core and optimize their operations. The Health Admin Services Analyst role involves acting as a liaison between Operations and Technical support, triaging escalations, investigating system issues, and collaborating with technology teams to ensure effective resolutions.
Responsibilities
- Triage Escalations: Review, assess and prioritize technical issues escalated by operations teams
- Investigate system issues: Perform root cause analysis, trouble shoot errors, and identify patterns in system behavior
- Document and track cases: Maintain accurate records of reported issues, investigation steps, and resolution in a ticketing system
- Collaborate with technology and development teams: Work with technical teams to escalate complex issues, test fixes and validate resolutions
- Provide Guidance and workarounds: Assist operations teams by offering interim solutions while long-term fixes are implemented
- Analyze trends: Identify recurring system issues and recommend improvements to prevent future escalations
- Communicate effectively: Ensure business end users and stakeholders are informed of issue status, expected resolutions, and any required follow up actions
Skills
- Minimum of 1 year of experience with healthcare providers
- Strong problem-solving skills
- Ability to work collaboratively across multi-functional team
- Proven ability to work independently and as a team member
- Good communication skills to include written/oral and interpersonal skills
- Good organizational, multi-tasking, and time management skills
- Microsoft Office Suite to include Excel, Word, PowerPoint, and Outlook
- MS Excel to include reporting, VLOOKUP, and pivot tables
- Provider Data Management
- Familiarity with enrollment systems, CRM platforms, or similar enterprise applications
Benefits
- Medical, dental, vision, life, and long-term disability coverage
- A 401(k) plan
- Bonus opportunities
- Paid holidays
- Paid time off
Company Overview