Remote Hotel Reservations Specialist | Customer Support
About the position We are expanding its remote travel division and seeking detail-oriented individuals to assist guests with hotel reservations, itinerary coordination, and high-level client support. You’ll help clients select accommodations, manage reservations, and ensure every travel experience is smooth from start to finish.
Responsibilities
- Process and confirm hotel bookings through preferred travel partners
- Communicate with clients regarding rates, availability, and details
- Provide professional customer service via phone, email, or chat
- Research properties and destination amenities to match client needs
- Maintain accurate records of reservations and client preferences
Requirements
- Exceptional communication and organization skills
- Enthusiasm for travel, hotels, and guest satisfaction
- Self-discipline and accountability in a remote environment
- Basic computer proficiency and comfort learning new systems
Benefits
- 100 % remote structure with flexible scheduling
- Access to professional travel training and certification paths
- Mentorship and advancement opportunities within Destination Knot
- Access to industry discounts after completion of onboarding