[Remote] Implementation Consultant

Note: The job is a remote job and is open to candidates in USA. Commure is a company focused on transforming the healthcare experience through innovative AI solutions. The Implementation Consultant will be responsible for managing client onboarding processes and collaborating with various internal teams to enhance operational efficiency and drive business metrics.

Responsibilities

• Ensure the efficient and timely execution of all essential aspects of client onboarding, from project initiation to launch
• Engage in cross-functional collaboration with key internal stakeholders, including our Launcher, Account Management, Product, Engineering, and other Operations teams, to provide an exceptional experience for every customer
• Contribute to designing and implementing systems and processes that facilitate scalability and efficiency
• Breakdown hairy, challenging business problems
• Own execution and outcomes
• Oversee the entire project management process, ensuring timely and qualitative onboarding and continuous improvement of our key metrics
• Drive operational metrics (process throughput, defect rate, etc.)
• Understand the business in-and-out to be proactive about solving emerging problems
• 30-50% travel required

Skills

• Experience in consulting, investment banking, or operations at a fast-paced SaaS tech company
• Comfortable working with data and proficiency in SQL + Excel
• SQL a big PLUS or robust analytical experience (ex. finance, consulting, etc)
• Expertise in project management: You have experience deploying multiple projects in a fast-paced environment. You take pride in being on top of things
• Energized By People: You love interacting with customers and consistently seek to deliver a great customer experience
• Truth Seeker: You are relentless in searching for truth, asking questions, and always seeking to understand a customer's requests
• Project Confidence: You are humbly confident and can lead a client meeting and discuss difficult subjects while projecting confidence and trust
• Comfort in Chaos: You are comfortable working in an autonomous environment, can expertly prioritize and have a knack for identifying internal and external blockers
• Demonstrated drive, intellectual curiosity, attention to detail, and a proven record of success
• Commitment to delivering customer value by thoroughly understanding clients' use cases and aligning them with Commure's best practices
• Experience working cross-functionally with sales, operations, and engineering teams to address clients' needs and support company objectives
• Proficiency in documenting and developing best practices to enable incremental improvement for the Implementation team through each new onboarding experience
• Proficient in Retool, Google Suite is a plus
• Experience in the RCM (Revenue Cycle Management) space is a bonus

Company Overview

Company H1B Sponsorship