[Remote] Jr. Customer Success Manager (Remote)

Note: The job is a remote job and is open to candidates in USA. Process Street is an AI software and compliance operations platform startup from San Francisco, dedicated to helping customers build, document, automate, and track recurring workflows. The Jr. Customer Success Manager will build trusted relationships with customers, guide them through implementation and onboarding, and support them by answering questions and highlighting new features.

Responsibilities

• Build trusted relationships with customers, learning how each one works and where they want to go
• Plan and guide new customers through implementation, onboarding, and training
• Support existing customers by answering questions, highlighting new features, and running Quarterly Business Reviews
• Contribute to support systems, such as in-product guides, webinars, and our Help Center
• Work closely with other departments to bring the customer voice into the product roadmap and strategy
• Identify expansion and referral opportunities through the relationships you build and think creatively about how to act on them
• Track the numbers that matter, like churn, time to first value, and net promoter score
• Experiment with new strategies, tools, and AI to help customers (and yourself) to work smarter
• Always keep our value of Delighting Customers top of mind

Skills

• You've worked directly with customers or clients before and loved it
• You come from a startup, entrepreneurial, or build-it-yourself environment. You're scrappy, resourceful, and comfortable with ambiguity
• You're a self-starter who's driven by goals, not tasks. You don't wait to be told the next step. You set your sights on an outcome and keep going until you reach it
• You think strategically and creatively. You spot new opportunities, think outside-of-the-box, and actively work toward those opportunities rather than waiting for them to come to you
• You love building relationships. You're genuinely excited to talk to people, learn how their teams and companies operate, and find ways to help them work better
• You experiment with AI and new tools. You're already using AI and automation to get things done, and you're constantly leveling up. You're curious about technology, you tinker, and you bring that energy to helping customers build creative, complex workflows
• You love to learn and help others learn. New ways of working energize you, and you bring a positive attitude that lifts the people around you
• You're an excellent written and verbal communicator. We're a 100% distributed team, and writing is our primary method of communication. But you'll be chatting with customers and teammates live too!

Benefits

• Unlimited PTO policy – Most take 3-4 weeks, plus their major holidays, AND a company-wide week off in December.
• Social time – Regular coffee chats, games, story-telling, house tours (only if you're comfortable), and more to build connections.
• Generous health insurance for US employees and their families.
• Equity for all full-time roles.

Company Overview