[Remote] Key Account Manager
Note: The job is a remote job and is open to candidates in USA. Townsquare Ignite is a fast-growing digital media company specializing in programmatic advertising solutions. They are seeking a Key Account Manager who will serve as the primary contact for their most valuable accounts, focusing on delivering a high-touch client experience and driving strategy for account growth.
Responsibilities
- Serve as the primary strategic partner for high-value accounts, fostering long-term relationships
- Confidently join and lead client calls to present campaign results, performance insights, and recommendations
- Advise clients on opportunities for campaign optimizations, cross-channel expansion, and increased ROI
- Partner with sales leaders to identify growth opportunities within key accounts
- Ensure campaign proposals align with client objectives and business goals
- Oversee targeting and strategy, tailoring solutions to fit the unique needs of key accounts
- Guide clients through setup requirements (creative, pixels, KPIs), ensuring campaigns are fully prepared for launch
- Collaborate with internal teams such as Buying and Creative to ensure an efficient and effective campaign launch
- Act as the ongoing client-facing liaison for campaign performance, optimizations, revisions, and renewals
- Translate analytics and performance data into clear, actionable insights for clients
- Provide proactive recommendations for adjustments and upsells to maximize client outcomes
- Participate in regular virtual team meetings with the camera on to foster stronger collaboration and engagement, ensuring active communication and connection with colleagues across departments
Skills
- Client-Facing Expertise: Demonstrated ability to confidently lead client calls, explain performance data, and make strategic recommendations
- Strategic Thinker: Comfortable advising executives and decision-makers on growth opportunities
- Strong communication skills, both verbal and written; able to simplify complex digital metrics for clients
- 5+ years of digital advertising experience with programmatic, SEM, social, or multi-channel campaigns
- Strong attention to detail; able to manage multiple high-value accounts simultaneously
- Bachelor's degree (preferred)
- Bachelor's degree (preferred)
Benefits
- 3 weeks of PTO (+ 9 paid holidays)
- Medical, Dental, and Vision Insurance
- 401(k) Retirement Plan
- Casual, high-energy work environment
- Opportunity for upward mobility
- Company provided laptop
Company Overview