[Remote] Lead Client Services Project Manager, CX
Note: The job is a remote job and is open to candidates in USA. NiCE is a global leader in software solutions, renowned for its innovation in AI and customer experience. They are seeking a Lead Client Services Project Manager to oversee complex, customer-facing projects, ensuring alignment with strategic goals and effective communication with stakeholders. The role involves managing high-visibility projects, mentoring team members, and navigating shifting priorities to deliver measurable customer value.
Responsibilities
- Manage high‑visibility software and AI/GenAI projects, ensuring delivery aligns with scope, timelines, and customer expectations
- Manage project plans, schedules, RAID logs, and all core project documentation
- Provide clear and consistent communication with executive leadership
- Drive ownership and accountability
- Manage escalations with professionalism and urgency
- Guide teams through the project lifecycle
- Mentor project managers and help advance best‑practices across the PMO
- Navigate shifting priorities and adjust project approaches meet evolving business and customer needs
Skills
- 8+ years of project management experience leading complex, customer‑facing software delivery projects
- Proven success managing full end to end delivery using Agile, Waterfall, and hybrid methodologies
- Experience delivering technical, SaaS, and AI/GenAI projects
- Strong analytical skills with a track record of managing risks, revenue, and escalations
- Excellent communication & expectation management
- Advanced proficiency in project management and reporting tools (e.g., MS Project, Salesforce, Rocketlane, & Power BI)
- PMP certification required
Benefits
- Join an ever-growing, market disrupting, global company where the teams – comprised of the best of the best – work in a fast-paced, collaborative, and creative environment!
- As the market leader, every day at NiCE is a chance to learn and grow, and there are endless internal career opportunities across multiple roles, disciplines, domains, and locations.
Company Overview
Company H1B Sponsorship