[Remote] Network Customer Service Support 2
Note: The job is a remote job and is open to candidates in USA. Enlyte is a company that combines technology, clinical expertise, and compassion to assist individuals recovering from workplace injuries or auto accidents. The Network Customer Service Support Specialist will serve as a key liaison between clients and solutions, ensuring exceptional service and problem resolution.
Responsibilities
- Serve as a trusted advisor for clients, providers, and partners seeking assistance
- Transform inquiries into opportunities to demonstrate our expertise and dedication
- Craft personalized, effective responses that address the heart of each request
- Build lasting relationships through your attentive and solution-focused approach
- Investigate multifaceted issues across various systems with detective-like precision
- Uncover root causes that others might miss through your analytical expertise
- Develop innovative solutions by connecting information across different platforms
- Coordinate with internal teams and external partners to implement comprehensive resolutions
- Tackle escalated issues with confidence and creativity
- Anticipate potential challenges before they impact our clients
- Maintain service excellence through proactive monitoring and reporting
Skills
- High School diploma or equivalent
- 2-5 years of relevant experience in customer or client support
- Experience in a fast-paced, production environment
- Demonstrated ability to handle multiple assignments competently, accurately and efficiently
- Ability to write clearly and effectively when communicating with all parties
- Preferred experience in the medical coding or insurance industry
- Customer Service experiences in a transaction based environment such as a call center or medical office preferred, demonstrating ability to be empathetic and compassionate via phone and email
- Experience with Salesforce preferred
Benefits
- Medical
- Dental
- Vision
- Health Savings Accounts / Flexible Spending Accounts
- Life and AD&D Insurance
- 401(k)
- Tuition Reimbursement
- An array of resources that encourage a lifetime of healthier living
- Benefits eligibility may differ depending on full-time or part-time status
Company Overview