[Remote] Network Services Engineer
Note: The job is a remote job and is open to candidates in USA. Dice is seeking a Network Services Engineer to support and manage their network infrastructure. The role involves monitoring, troubleshooting, and maintaining LAN/WAN and telecom systems, as well as training users and IT staff on network issues.
Responsibilities
- Support, monitor, test, and troubleshoot LAN/WAN and telecom infrastructure
- Monitor network uptime and resolve connectivity issues escalated from Level 1 support
- Install, maintain, patch, and secure network and telecom equipment
- Perform routine network maintenance and recommend/schedule repairs
- Support and train users and IT staff on network/telecom troubleshooting
- Collaborate with engineers and managers on complex network tasks
Skills
- LAN/WAN Networking
- Network Troubleshooting
- TCP/IP
- Network Hardware & Telecom Equipment
- Network Monitoring
- Experience working in an ITIL environment
- Hands-on experience supporting, monitoring, and troubleshooting enterprise LAN/WAN and telecommunications environments
- Strong understanding of TCP/IP networking, network hardware, and connectivity issue resolution, including escalation handling and system uptime monitoring
- Demonstrate proficiency with enterprise-approved AI tools
- Maintain approximately 90% weekly usage of approved platforms such as GitHub Copilot, Microsoft 365 Copilot, and other sanctioned GenAI solutions
- Leverage AI to improve productivity in troubleshooting, documentation, analysis, automation, and decision-making activities
- Continuously develop skills and stay current with evolving AI capabilities and best practices
Company Overview
Company H1B Sponsorship