[Remote] North Carolina Remote Customer Service Representative
Note: The job is a remote job and is open to candidates in USA. notifyMD is a communication hub for various companies, operating a 24/7 call center. They are seeking resilient and professional individuals for a Full Time remote Customer Service Representative role, where responsibilities include managing inbound calls and maintaining high standards of customer service.
Responsibilities
- You will manage inbound calls for various companies
- You must have the agility to switch between different protocols, data entry requirements and specific scripting for each client
- You must deliver an empathetic, polite, and professional demeanor on every single call
- You must possess excellent grammar and clear, articulate spoken English
- We maintain high standards and you will be held accountable for meeting KPI's that include schedule adherence, average wrap time and consistent quality assurance (QA) scores
Skills
- Resilient, compassionate and professional individuals
- Ability to manage inbound calls for various companies
- Agility to switch between different protocols, data entry requirements and specific scripting for each client
- Deliver an empathetic, polite, and professional demeanor on every single call
- Possess excellent grammar and clear, articulate spoken English
- Meet KPI's that include schedule adherence, average wrap time and consistent quality assurance (QA) scores
- Provide your own equipment that meets the specifications during your new hire period
- Windows 11 or higher
- A wired (Ethernet) internet connection is required
- A professional grade wired headset with microphone
- A minimum screen resolution of 1600x900 is required
- Must be able to type at least 30 WPM
- Available to work one weekend day per week
- Holiday work in general is required
- Two monitors are highly preferred to assist with monitor space for our systems
Benefits
- Medical, Dental and Vision Insurance
- 401k retirement plan with company matching
- ESOP (Employee Stock Ownership Plan)
- Paid time off Benefits
Company Overview