[Remote] Outreach Campaign Operations Manager

Note: The job is a remote job and is open to candidates in USA. Vendelux is transforming how companies discover, evaluate, and maximize the impact of events. As an Outreach Campaign Operations Manager, you will manage AI-powered outreach campaigns for customers, ensuring high performance and optimizing B2B outreach efforts while collaborating with various teams to achieve customer goals.

Responsibilities

• Own onboarding and ongoing campaign execution for a portfolio of accounts — managing multiple live campaigns simultaneously while keeping everything organized and nothing falling through the cracks
• Diagnose and optimize B2B outreach performance: analyze reply rates, prospect list quality, email copy, sequencing, and deliverability — and take action without waiting to be asked
• Write and refine 1:1 outbound copy that feels human, earns replies, and reflects each customer's brand voice and compliance requirements
• Track campaign replies, drive follow-up, manage conversion funnels, and book meetings on behalf of customers
• Collaborate closely with Customer Success to align on account priorities, surface risks early, and deliver outcomes that map to each customer's business goals
• Partner with the product and engineering team to surface patterns from the field and influence the roadmap
• Build and document scalable outreach processes that can be systematized and improved over time

Skills

• 3–5 years in outbound sales, B2B marketing, customer success, or a high-volume client-facing operations role
• Proven experience managing a large number of concurrent accounts or workstreams without things slipping — you have a system and you stick to it
• Strong instincts for B2B email copy: you can tell the difference between a message that earns a response and one that doesn't, and you know why
• Analytical enough to diagnose campaign performance and turn metrics into clear next actions
• High ownership mindset — you take responsibility for outcomes, follow through without being chased, and treat customer results as your results
• Naturally adaptable and a fast self-learner: when you encounter a new tool or problem, you figure it out before asking for help
• Creative problem solver who finds practical solutions in ambiguous situations and doesn't wait for a perfect playbook
• Clear, concise communicator who works well cross-functionally and keeps the right people informed without over-communicating
• Genuinely excited about AI — not just as a buzzword, but as a core part of how you work and think

Company Overview