[Remote] Sales Development Representative
Note: The job is a remote job and is open to candidates in USA. Metro Vein Centers is a rapidly growing healthcare practice specializing in state-of-the-art vein treatments. They are seeking a Sales Development Representative who will serve as the first voice a patient hears, managing phone conversations with empathy while verifying insurance and securing appointments across their clinics.
Responsibilities
- Serve as the first point of contact for new patient leads
- Proactively connect with patients via inbound and outbound phone calls, email, and text
- Build rapport, answer questions, and guide patients to book consultations at over 60 nationwide clinics
- Communicate insurance coverage and payment options clearly to minimize booking barriers
- Verify insurance, initiate authorization requests, and manage CRM/EMR documentation
- Troubleshoot patient concerns and tailor your messaging to improve conversion rates (CVR)
- Collaborate with internal teams to ensure a seamless handoff to clinical care
- Continuously refine your approach based on feedback and performance data
Skills
- Experience in medical call centers, front desk patient scheduling, or insurance-based sales
- Deep understanding of healthcare workflows
- Confidence navigating insurance barriers
- Prior experience converting calls into booked visits
- Ability to guide patients, ask the right questions, and document accurately in EMRs
- Strong persuasion and objection-handling skills
- Ability to navigate multiple tools (CRM, EMR, and phone systems) simultaneously with high attention to detail under pressure
- Commitment to growth, with the ability to act on coaching and feedback quickly to improve performance
- High resilience to rejection
- Ability to maintain high engagement by making and taking up to 100 calls per day
- Ability to consistently book 10 to 15 evaluations with an ultrasound (U/S) per day
- Ability to achieve a 55%+ conversion rate on qualified calls
- Ability to deliver a consistent, patient-first experience aligned with QA guidelines and document 100% of interactions accurately in CRM/EMR systems
- Speed and efficiency in response times and follow-up
- Ability to improve conversion rates (CVR)
- Ability to troubleshoot patient concerns
- Ability to collaborate with internal teams to ensure a seamless handoff to clinical care
- Bilingual in Spanish and English
- Experience in sales (e.g., cold calling) or high-volume service environments (e.g., military or hospitality)
- Experience in medical call centers
- Experience in patient scheduling
- Experience in healthcare sales
- Experience in dental front desk operations
- Experience in insurance verification
- Experience in patient access
- Experience in high-volume call centers
- Experience in appointment setting
- Experience in healthcare customer service
- Experience in EMR & CRM documentation
- Experience in urgent care or specialty clinics
- Experience in inside sales or inbound sales environments
- Experience in revenue cycle or front-end RCM operations
- Experience in bilingual patient support
- Experience in consultative phone sales
Benefits
- Medical, Dental, and Vision Insurance
- 401(k) with Company Match
- Paid Time Off (PTO) + Paid Company Holidays
- Company-Paid Life Insurance
- Short-Term Disability Insurance
- Employee Assistance Program (EAP)
Company Overview