[Remote] Scheduler, Default Service – Loss Mitigation

Note: The job is a remote job and is open to candidates in USA. ServiceLink is a leader in the mortgage industry seeking a Scheduler for their Default Service – Loss Mitigation team. The role involves scheduling and confirming appointments with borrowers and clients while ensuring accuracy and adherence to company policies.

Responsibilities

• Schedule and confirm appointments with borrowers, clients, and closing teams in order to meet specific scheduling and signing requirements
• Work directly with team members and the scheduling management team building and maintaining relationships with borrower’s, signing agents, clients, and closing teams
• Review instructions to ensure scheduled appointments are accurately assigned
• Enter and assign scheduling requests, as necessary
• Send recruiting requests when necessary
• Monitor vendor fees to ensure fee guidelines are being met, obtain management approval for any fees exceeding company guidelines
• Monitor vendor notes for performance/reject issues to ensure quality agents are being utilized, as necessary
• Confirm signing appointment completion via phone, fax, and/or email with borrower(s), signing agent(s), client(s), and closing team(s) and update Status Screen
• Adhere to all company policies and procedures
• Meet minimum production goals and quality requirements as set by management
• Proficient in ServiceLink operating systems and internal search engines
• Perform all other duties as assigned

Skills

• Applicants must be currently authorized to work in the United States on a full-time basis and must not require sponsorship for employment visa status now or in the future
• A penchant for excellence. You will use your strong attention to detail to maintain our quality standards
• The ability to multitask in a fast paced environment, especially the ability to meet tight deadlines for our clients
• Excellent verbal and written communication skills
• Enter and assign scheduling requests, as necessary
• Send recruiting requests when necessary
• Monitor vendor fees to ensure fee guidelines are being met, obtain management approval for any fees exceeding company guidelines
• Monitor vendor notes for performance/reject issues to ensure quality agents are being utilized, as necessary
• Confirm signing appointment completion via phone, fax, and/or email with borrower(s), signing agent(s), client(s), and closing team(s) and update Status Screen
• Adhere to all company policies and procedures
• Meet minimum production goals and quality requirements as set by management
• Proficient in ServiceLink operating systems and internal search engines
• Perform all other duties as assigned
• High School diploma or equivalent required
• Demonstrate good communication and customer service skills
• Detail oriented, efficient and organized

Company Overview