[Remote] Senior Site Reliability Engineer, Messaging Services
Note: The job is a remote job and is open to candidates in USA. The National Basketball Association (NBA) is a global sports and media organization, and they are seeking a Senior Site Reliability Engineer (SRE) – Messaging & Collaboration to ensure the availability, performance, and reliability of their enterprise messaging and collaboration platforms. This role involves managing complex issues, leading incident responses, and providing high-touch support for the NBA Executive Leadership Team during critical operations.
Responsibilities
- Own reliability and operational excellence for messaging and collaboration platforms
- Serve as a senior escalation point for complex issues across Proofpoint, Exchange, Outlook, SMTP, and various collaboration services
- Lead incident response, service restoration, and root cause analysis in high‑pressure, real‑time scenarios
- Design and operate highly available, secure, and compliant messaging architectures
- Automate operations using PowerShell and Microsoft Graph
- Administer and support Slack and Microsoft Teams, including tenant/workspace configuration and escalations
- Provide white‑glove, high‑touch support for the NBA Executive Leadership Team, requiring professionalism, discretion, and urgency
- Partner with Security, Legal, and Audit teams on compliance, retention, and eDiscovery
- Participate in a formal rotating on‑call schedule
- Provide after‑hours, weekend, and holiday support
- Deliver heightened on‑call coverage during live NBA games, playoffs, drafts, and major league events
- Respond rapidly to incidents impacting game operations, executive leadership, or league‑wide communications
- Comfortable operating in high‑stakes, zero‑tolerance downtime environments where rapid resolution is essential
Skills
- A bachelor's degree in computer science or related technical field
- 10+ years of experience in enterprise messaging, infrastructure, or reliability engineering
- Deep expertise in Microsoft Exchange Online / M365 and hybrid messaging environments
- Strong experience with email security (DMARC, DKIM, SPF, ARC; Proofpoint a plus)
- Advanced PowerShell automation skills
- Experience supporting Slack enterprise environments
- Proven ability to support executives and business‑critical operations with urgency and precision
- Calm, decisive, and effective during live incidents and high‑visibility NBA events
- Participate in a formal rotating on‑call schedule
- Provide after‑hours, weekend, and holiday support
- Deliver heightened on‑call coverage during live NBA games, playoffs, drafts, and major league events
- Respond rapidly to incidents impacting game operations, executive leadership, or league‑wide communications
- Comfortable operating in high‑stakes, zero‑tolerance downtime environments where rapid resolution is essential
Benefits
- Medical
- Dental
- Vision
- Life/AD&D insurance
- Short- and long-term disability
- Fertility and family-forming assistance
- Wellbeing allowance
- Educational assistance
- Mental health coaching/therapy
- Tax advantaged accounts such as HSA and healthcare/dependent care FSAs
- A 401(k) retirement plan
- Time off benefits that include vacation, sick time, and personal days
Company Overview
Company H1B Sponsorship