[Remote] Senior Technical Project Manager
Note: The job is a remote job and is open to candidates in USA. Thrively is partnering with a leading healthcare technology company that facilitates millions of transactions monthly for healthcare providers and organizations. They are looking for a Senior Technical Project Manager to collaborate with the COO and senior leadership on strategic initiatives, focusing on operational efficiency, AI implementation, and project execution.
Responsibilities
- Drive Strategic Initiatives Across the Business
- Partner directly with the COO and senior leadership team on high-priority operational initiatives
- Lead complex, cross-functional programs across Customer Success, Implementations, Operations, Analytics, and other key business functions
- Own project execution from planning through delivery, ensuring objectives, timelines, and outcomes are achieved
- Help Shape the Company's AI Strategy
- Evaluate, implement, and operationalize AI-powered solutions across the organization
- Partner with technical and business teams to identify automation opportunities and workflow improvements
- Play a key role in helping scale AI agents and intelligent automation across customer-facing and operational teams
- Create Operational Excellence
- Identify process inefficiencies and operational bottlenecks
- Design scalable workflows and repeatable operating processes
- Build accountability frameworks that help teams execute more effectively
- Drive Alignment and Accountability
- Establish clear project ownership, milestones, and success metrics
- Manage stakeholder communications and executive reporting
- Proactively identify risks, dependencies, and roadblocks before they impact delivery
- Influence teams and leaders without relying on direct authority
- Leverage Data to Drive Better Decisions
- Partner closely with Data & Analytics teams
- Define KPIs and success metrics for strategic initiatives
- Use data to prioritize work, measure impact, and support business decisions
Skills
- 5+ years of Technical Project Management, Program Management, or related experience
- Proven experience leading large-scale, cross-functional initiatives in a SaaS or technology environment
- Strong ability to drive projects from concept through execution with minimal oversight
- Experience partnering with technical, business, and data teams
- Excellent stakeholder management and executive communication skills
- Experience creating scalable workflows, operational processes, and documentation
- Strong analytical mindset with the ability to leverage data to inform decisions
- Familiarity with Agile methodologies and tools such as Jira, Smartsheet, or similar platforms
- Experience supporting Operations, Customer Success, Support, or Implementation organizations
- Exposure to AI initiatives, AI agents, workflow automation, or intelligent process improvement
- Healthcare technology experience
Benefits
- Direct partnership with the COO and executive leadership team.
- Highly visible role with organization-wide impact.
- Opportunity to lead AI and automation initiatives at scale.
- Stable, profitable company with a long track record of success.
- Remote-first culture with strong employee retention.
- Opportunity to influence strategy while remaining hands-on in execution.
- Work on meaningful technology that helps healthcare organizations operate more efficiently and serve patients better.
Company Overview