[Remote] ServiceNow Platform Administrator
Note: The job is a remote job and is open to candidates in USA. Mastech Digital is seeking a ServiceNow Platform Administrator for a long-term contract position. The role requires expertise in ServiceNow platform administration, including ITSM modules and integrations, while providing support and governance for the platform.
Responsibilities
- Core Platform/ITSM modules, including Incident, Change, Problem, Knowledge Management, and CMDB/CSDM
- SPM modules, including Demand and Project Portfolio Management (PPM)
- Additional ServiceNow modules, including ITOM, SecOps, and CSM
- REST API integrations, data imports/exports, Transform Maps, MID Server, and Integration Hub
- Experience administering the ServiceNow platform, including users, groups, roles, ACLs, and overall platform configuration
- Experience configuring and supporting workflows, business rules, forms, catalogs, reports, dashboards, and notifications
- Experience managing platform updates, releases, instance clone activities, patches, and upgrades
- Experience monitoring platform performance, instance health, and maintenance activities
- Experience supporting integrations between ServiceNow and other enterprise systems
- Experience collaborating with stakeholders to gather requirements, support enhancements, and participate in solution reviews
- Experience maintaining platform governance, compliance, data quality, documentation, and SOX audit activities
- Experience providing end-user support, training, and operational guidance
- Working knowledge of JavaScript and ServiceNow development concepts sufficient to support technical review and solution guidance
- Experience supporting Automated Test Framework (ATF), regression testing, and customer acceptance testing
- Experience providing architectural guidance for platform design, integration strategy, and long-term maintainability
- Ability to use AI capabilities in daily work to improve productivity and solution quality
- Strong communication, troubleshooting, organizational, and rapid task switching skills
Skills
- ServiceNow platform administrator / architect experience in two or more of the following areas: Core Platform/ITSM modules, including Incident, Change, Problem, Knowledge Management, and CMDB/CSDM
- ServiceNow platform administrator / architect experience in two or more of the following areas: SPM modules, including Demand and Project Portfolio Management (PPM)
- ServiceNow platform administrator / architect experience in two or more of the following areas: Additional ServiceNow modules, including ITOM, SecOps, and CSM
- ServiceNow platform administrator / architect experience in two or more of the following areas: REST API integrations, data imports/exports, Transform Maps, MID Server, and Integration Hub
- Minimum of five (5) years of hands-on experience in ServiceNow platform administration, configuration, and architectural support
- Current ServiceNow Certified System Administrator (CSA) certification is required
- Experience with core ServiceNow modules, including Incident, Problem, Change, Request, Knowledge, and CMDB
- Experience administering the ServiceNow platform, including users, groups, roles, ACLs, and overall platform configuration
- Experience configuring and supporting workflows, business rules, forms, catalogs, reports, dashboards, and notifications
- Experience managing platform updates, releases, instance clone activities, patches, and upgrades
- Experience monitoring platform performance, instance health, and maintenance activities
- Experience supporting integrations between ServiceNow and other enterprise systems
- Experience collaborating with stakeholders to gather requirements, support enhancements, and participate in solution reviews
- Experience maintaining platform governance, compliance, data quality, documentation, and SOX audit activities
- Experience providing end-user support, training, and operational guidance
- Working knowledge of JavaScript and ServiceNow development concepts sufficient to support technical review and solution guidance
- Experience supporting Automated Test Framework (ATF), regression testing, and customer acceptance testing
- Experience providing architectural guidance for platform design, integration strategy, and long-term maintainability
- Ability to use AI capabilities in daily work to improve productivity and solution quality
- Strong communication, troubleshooting, organizational, and rapid task switching skills
- Knowledge/experience of SDLC practices
- Effective liaison leading technical development teams
- Strong facilitation skills to effectively lead discussions across multiple groups
- Oral and written communication skills including presenting to management
- Knowledge/experience with Agile Methodologies
- Knowledge/experience of SDLC practices
- Change Management and Configuration Management (VersionOne, ServiceNow, etc)
- Application Lifecycle Management (ALM)
- Problem/Risk Management
- MS Office Suite
- Knowledge in AI tools (Github Copilot, Playwright)
- ITIL certification
- Experience in two (2) or more of the following areas: Core Platform/ ITSM modules, including Incident, Change, Problem, Knowledge Management, and CMDB/ CSDM
- Experience in two (2) or more of the following areas: SPM modules, including Demand and Project Portfolio Management (PPM)
- Experience in two (2) or more of the following areas: Other ServiceNow modules, including ITOM, SecOps, and CSM
- Experience in two (2) or more of the following areas: REST API integrations, data imports/exports, Transform Maps, MID Server, and Integration Hub
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