[Remote] Software Support Senior Engineer
Note: The job is a remote job and is open to candidates in USA. Boomi is a fast-growing company that connects everyone to everything through its intelligent integration and automation platform. As a Software Support Senior Engineer, you will manage complex customer issues, provide technical expertise, and work closely with Product and Engineering teams to enhance customer satisfaction and product features.
Responsibilities
- Manage complex customer issues and share technical expertise to ensure timely, accurate solutions
- Engage with customers through virtual meetings, chat, and email to manage expectations, set priorities, and resolve technical issues related to our products, including configuration and networking
- Work closely with Product and Engineering teams providing customer feedback to help identify new features and functions
Skills
- Effective communication and presentation skills with both technical and non-technical
- Ability to empathize with the customer
- Experience troubleshooting customer issues
- Ability to read, write, and interpret multiple programming and scripting languages, such as Java, React, Groovy, Java Script
- Windows and Linux OS experience
- Cloud-based software application experience, including installation, administration, and troubleshooting
- Ability to analyze error logs for Java programs, Windows OS, Linux OS
- Passion to continue learning
- Advanced knowledge of performance tuning techniques and tools
- Amazon Web Services (AWS), Microsoft Azure, and/or Google Cloud Platform (GCP)
- Understanding of database administration
- Understanding of network fundamentals, including network trace analysis
- API design and development experience
- Thorough understanding of how data is transmitted securely across the network
- Boomi platform certifications and/or knowledge
- NetSuite, Salesforce, Hadoop, Linux system administration
- Knowledge of Postman and OAuth 2.0
- IT Consultant or Software Developer experience
- 3 - 5 years work experience
Benefits
- This position is remote-friendly
- An overview of our benefits can be found here
Company Overview
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