[Remote] Technical Consultant I
Note: The job is a remote job and is open to candidates in USA. Alkami Technology is a digital sales and service platform provider for U.S. banks and credit unions. The Technical Consultant I role involves supporting the delivery and configuration of digital banking solutions, assisting with customer requirement gathering, and collaborating with technical teams to ensure successful implementation outcomes.
Responsibilities
- Support implementation consulting activities by assisting with customer discussions, gathering implementation requirements, and documenting configuration needs for Alkami Digital Banking projects
- Assist with configuring Alkami platform functionality by applying documented implementation requirements and established best practices to support customer onboarding efforts
- Support implementation projects by coordinating assigned technical tasks, maintaining implementation documentation, and contributing to project milestone tracking activities
- Respond to routine customer and internal platform functionality questions by providing implementation support and escalating complex issues to senior team members when necessary
- Participate in customer meetings and virtual working sessions by documenting action items, tracking follow-up activities, and supporting communication between customers and implementation teams
- Assist with troubleshooting implementation and configuration issues by analyzing basic platform behaviors and collaborating with internal resources to support issue resolution
- Maintain implementation-related documentation by updating configuration records, customer notes, implementation details, and project tracking systems throughout project execution
- Support project risk tracking activities by identifying potential implementation concerns and escalating observations to project leadership when appropriate
- Collaborate with project managers, development teams, and implementation resources by supporting coordination activities and maintaining alignment on implementation priorities and customer needs
- Learn Alkami platform functionality, implementation methodologies, and industry best practices by participating in training sessions, shadowing customer engagements, and applying technical concepts in project work
- Support ticket management activities by monitoring assigned implementation tasks, updating issue statuses, and ensuring timely follow-up on customer requests
- Contribute to operational improvement initiatives by documenting recurring implementation questions, identifying workflow inefficiencies, and supporting process improvement discussions
- Manage multiple implementation responsibilities by balancing assigned project tasks, customer support activities, and implementation deliverables across concurrent engagements
Skills
- Foundational understanding of software implementation, configuration, or customer onboarding concepts
- Strong written and verbal communication skills with customer-facing aptitude
- Ability to follow implementation procedures and document technical requirements accurately
- Basic analytical and problem-solving skills related to technical troubleshooting and implementation support
- Ability to manage multiple tasks and prioritize responsibilities effectively
- Experience collaborating within team-oriented project environments
- Attention to detail in documentation, configuration tracking, and customer communication activities
- Willingness to learn digital banking technology, implementation methodologies, and customer consulting practices
- 0–2 years of experience supporting software implementations, customer onboarding initiatives, technical consulting activities, or client-facing technology projects within SaaS, fintech, banking technology, or related environments
- Bachelor's degree in Information Systems, Computer Science, Business Technology, Finance, or a related field
- Experience supporting SaaS, fintech, or digital banking technology projects through internships, coursework, or professional experience
- Familiarity with project management, ticketing, or collaboration tools such as Jira or Confluence
- Basic understanding of APIs, integrations, or technical configuration concepts
- Exposure to customer-facing support or technical consulting activities
- Interest in financial technology, banking operations, or digital transformation initiatives
Benefits
- Remote-first environment
- Unlimited paid time off
- 401(k) with employer match
Company Overview