[Remote] Technical Writer

Note: The job is a remote job and is open to candidates in USA. Eaton is seeking a Technical Writer for their ES AMER Sector Integration division. The Technical Writer will create and maintain user-friendly documentation for software products, collaborating with various teams to transform complex information into clear content that enhances product adoption and user experience.

Responsibilities

• Create written documentation for software products and services (e.g., administration guides, user manuals, customer specifications, whitepapers, etc.)
• Produce user-friendly documentation such as design specs, implementation guides, API docs and SDK content that will support customer system setup
• Present content to internal customers, stakeholders, and leadership to gather feedback and drive continuous improvement
• Develop technical tutorials, documentation (e.g. user manuals, release notes, developer guide, SOP, training material, and online help) for internal and external audiences using video, graphics, and written media
• Review, edit, and improve existing content to maintain clarity, consistency, accuracy, and compliance with documentation standards, creating new standards where needed
• Collaborate with software engineers and product designers to capture and document for customer system configuration and user documentation
• Define standards for representing data, insights dashboards, IT, OT, and IoT system visualizations as well as maintain a standard dictionary of terminology for consistent communication
• Analyze content for reuse and maintain information architecture and documentation repositories
• Participate and support in project planning activities related to documentation deliverables

Skills

• High school diploma or higher with a minimum of 3 years of experience in technical writing in software, IT, and/or engineering industries
• Minimum 3 years of experience using software platforms and templates across SharePoint, PowerPoint, Microsoft Word, Confluence, Jira, Adobe or similar tools
• No relocation is offered for this role
• Eaton will not consider applicants for employment immigration sponsorship or support for this position. This means that Eaton will not support any CPT, OPT, or STEM OPT plans, F-1 to H-1B, H-1B cap registration, O-1, E-3, TN status, I-485 job portability, etc
• Bachelor's degree in a relevant field such as technical writing/communication, engineering, or computer science
• Minimum 5 years of technical writing experience, developing software, Software Development Lifecycle, software development environments, and technical platforms
• Professional certification, such as CPTC (Certified Professional Technical Communicator)

Benefits

• Eaton provides various Health and Welfare benefits as well as Retirement benefits, and several programs that provide for paid and unpaid time away from work.
• Specific programs and options available to an employee may depend on eligibility factors such as geographic location, date of hire, and the applicability of collective bargaining agreements.

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