Reservationist
Our client offers a variety of memorable experiences in the Greater Kruger Area, including tented accommodation, villas, and exclusive safari excursions and activities. Our unique destinations are designed to provide guests with unforgettable experiences in the heart of South Africa's wildlife. We are seeking a dedicated and experienced Senior Reservationist to join our team. This is a full-time, on-site position based in Hoedspruit, with the possibility of a remote arrangement for suitably qualified candidates based in Cape Town or Gauteng. The Senior Reservationist will be responsible for managing all aspects of the reservations process: including responding to guest inquiries, handling bookings efficiently, and ensuring a high standard of customer service. The role also includes general receptionist duties and requires strong communication and organisational skills to ensure a seamless guest experience from initial contact through to arrival.
Requirements
• Phone Etiquette and Communication Skills • Experience in Reservations and Customer Service • Proficiency in managing Receptionist Duties • Strong organisational and multitasking abilities • Excellent written and verbal communication skills • The capability to handle high-pressure situations with professionalism • Previous experience in the hospitality or tourism industry is a plus • 3 years’ experience in tourism reservations/similar role • Proficient in reservations systems and related software & OTA's • Experience with Excel and strong computer literacy • Strong communication and customer service skills • Knowledge of Greater Kruger & surrounds