Retail Technology Modernization SME
Contract: 12 month- contract with potential to extend Locations: Remote with travel (East Coast preferred) Travel: Monthly travel to DC area (~12 weeks/year) Hours: 40 hours/week
Overview
We are seeking a Subject Matter Expert (SME) in Retail Technology Modernization to support a high-priority initiative. This role will serve as a strategic advisor, helping demonstrate our client’s capability to deliver modernization solutions across postal retail operations. The SME will play a critical role in shaping the approach, building credibility with the customer, and advising both internal leadership and stakeholders on best practices in retail and logistics technology transformation. This is a highly visible role with the opportunity to influence a new and strategic customer relationship, with potential to transition into longer-term, billable program work. Qualifications:
- 6+ years of experience in
retail or logistics technology modernization
- Experience with high-volume operations (e.g.,
large retail or logistic networks )
- Strong understanding of how
hardware, software, and operational workflows integrate in retail environments
- Ability to
advise and influence senior leadership and external stakeholders
- Proven experience evaluating and improving operational systems and workflows
- Direct experience with RSS, POS terminals, SSKs, mPOS devices, identity verification hardware, Smart or Self-Service Lockers, and MDDs, including configuration, troubleshooting, or deployment.
- Proven ability to analyze and document operational workflows, device usage patterns, and equipment dependencies.
- Experience supporting technology upgrades, equipment rollouts, or large-scale retail modernization efforts.
Preferred Qualifications
- Active security clearance
- Background in logistics, transportation, or large-scale retail operations
- Experience with emerging technologies (automation, IoT, mobile workforce tools)
- Familiarity with Lean, Six Sigma, or operational excellence frameworks
Eligibility Requirements:
- Must be legally authorized to work in the United States.
- U.S. citizenship or lawful permanent residency (green card holders).
- No third parties.
- As a contractor, including remote contractors, you may be required to complete a background check.
As a contractor, you will be paid for the time you work; this does not include paid time off (PTO) or holidays. If you participate in our Payroll Services (W2) engagement, you may be eligible for Paid Sick Leave (PSL), depending on your work location and state-specific regulations.