Salesforce Business Analyst

At IBM Consulting FutureNow, we unite human expertise and artificial intelligence to deliver client results with certainty, speed, and value. Fueled by LGS, with offices in Montreal and Quebec City, we combine the strength of the IBM network with the proximity of a Quebec-based company. Our professionals work in specialized teams on high-impact projects, offering both on-site and remote services. Regardless of your level of experience, you will be paired with a coach to accelerate your professional development in an environment where we build the future, now. The benefits of joining our team: For continuous learning: access to IBM's intellectual capital and training on a multitude of cutting-edge technologies. For your well-being: a comprehensive group insurance package including telemedicine services, a retirement savings plan with employer contribution, IBM shares at a reduced rate, supplementary parental leave benefits and a wellness allowance! To enjoy more of life: annual vacation, company holidays, and time-off for life events. Participate in or manage functional development and configuration for the implementation or support of Salesforce products. Here is how you will be involved Gather requirements to help define, document and deploy solutions for proposed Salesforce products. Collaborate with the stakeholder’s business and technical stakeholders as well as the internal project team. Configure proposed Salesforce products to support the business and its end-users. Provide technical and functional assistance throughout the construction, testing and deployment of the solution. Maintain documentation (training, administrative responsibilities, process flows) to ensure knowledge transfer to the stakeholders at the end of the project. Understand other integral solutions or complement the Salesforce solution depending on the scope and complexity of the proposed solution. Your experience Bachelor’s degree in IT Business administration A minimum of 4 years of relevant experience as a business analyst in the fields of functional analysis and needs identification Salesforce configuration experience is highly preferred Other CRM (Sugar, Zoho, Dynamics, etc) experience is an asset Knowledge of project lifecycle management tools (Confluence, Jira, etc.) is an asset An understanding of stakeholder’s development and where it is needed is an asset You stand out for Strong written and oral communication skills Strong analytical, problem-solving and troubleshooting skills Your results-oriented mindset and understanding of emergency and prioritization Your product expertise as a consultant to facilitate decision-making by communicating best practices or potential challenges Maintain a leadership position to continually advise on potential impact when Salesforce releases are programmed, and make decisions with the stakeholder’s best interests in mind Bilingualism in French and English, as you will be collaborating with resources outside the province of Quebec #CICJOBS #IBMJOBS #LI-VV1 The use of the masculine gender is done solely for the purpose of simplifying reading and research, and does not aim at any form of discrimination. LGS values diversity and inclusion and this wording has no discriminatory intent. Be Yourself at LGS LGS is committed to considering all qualified candidates without regard to ethnicity, color, religion, sex, gender identity or expression, sexual orientation, national origin, genetics, pregnancy, disability, neurodiversity, age, veteran status, or other characteristics. This role may involve working with one or more technologies covered by export regulation sanctions. If you are not a Canadian permanent resident or Canadian citizen, please inquire with your talent acquisition advisor. AP-2001094