Senior Scheduling Associate

Job Description

Summary: The Senior Scheduling Coordinator is a high-level individual contributor responsible for managing complex scheduling requests, mentoring junior staff, and ensuring optimal day-to-day operations. This role serves as a key liaison between scheduling, sales, and operations to uphold service delivery and client satisfaction standards. The Senior Coordinator must become fluent in ReporterBase9, Front, Prevail, and Zoom using these tools to manage high-volume communications, oversee workflows, and contribute to team performance and continuous improvement initiatives. Key Responsibilities: Manage high-volume scheduling requests and last-minute changes with minimal supervision Oversee inbox management, flag urgent requests, and ensure all emails are responded to within 30 minutes Perform quality control on job entries and confirmations across multiple shifts Support resource (court reporter) management and retention efforts, including usage tracking and freelance recruiting coordination Guide team members on best practices and escalation protocols Lead coverage coordination for training schedules, PTO, and emergency backfill needs Audit cancellations and status updates for accuracy, reduce late fees, and ensure compliance Contribute to onboarding and process training for new team members Ensure full compliance with client-specific instructions and SLAs Serve as the primary on-call resource during assigned rotations Qualifications: 5–8 years in court reporting scheduling, legal services, or operations coordination Proven ability to prioritize and problem-solve in a fast-paced, client-focused environment Strong leadership, mentoring, and decision-making capabilities Excellent written and verbal communication Knowledge of industry-specific tools and CRM platforms Flexible to work cross-shift and provide on-call support when assigned

What We Offer

• People-Focused Culture
• Competitive Pay & Quarterly Incentives
• Comprehensive Benefits, 401k & Wellbeing Programs (link for details)
• Flexible Time Off & Remote Work Options
• Professional Development & Career Growth Opportunities
• Exposure to cutting-edge technology in the legal services industry

Array is committed to providing equal employment opportunities to all individuals. We ensure that all hiring decisions are made without unlawful consideration of any person's race, color, religion, national origin, age, sex (including pregnancy, childbirth, or related medical conditions), sexual orientation, gender identity or expression, veteran status, disability, genetic information, marital status, citizenship, ancestry, or any other basis protected by applicable local, state, provincial, or federal law. We are dedicated to making our application process accessible. If you require an accommodation or assistance due to a disability, please notify us. Your request will be handled confidentially, and your application status will not be negatively affected. We strive to maintain a diverse, inclusive, and fair workplace where all team members are valued and respected. All persons hired will be required to complete a comprehensive background check and provide proof of eligibility to work in the country of the job location.