Senior Segment Development Specialist
Overview
This is a remote role that may only be hired in Mississippi The purpose of this role is to provide guidance and education and be the primary point of contact in FCB's entry into the Material Handling & Logistics (MH) segment. As FCB's capabilities develop, this individual will mentor sales/program management/business development to grow and maintain key MH vendor/dealer/OEM relationships. This role will be the initial point person with new segment relationships and business development, as well as with new wholesale & retail opportunities by developing new products & processes within FCB. This person is the segment Subject Matter Expert (SME), therefore responsible for all aspects of the development of the segment, both internally and externally. Stakeholder management between commercial vertical and FCB functional groups will be a key responsibility.
Responsibilities
Business Strategy - Develop and implement processes essential to FCB's successful entry into the segment. Leverage industry contacts and works in tandem with New Business Development in vendor selection programs to ensure that the best vendors are secured while conducting research on available vendors to determine which vendors offer the best pricing and product quality. Meets with suitable vendors to assess their products, inquire about their services, negotiate pricing, and communicate any product or service-related concerns. Develop, implement and maintain sales plan to meet/exceed assigned sales & margin quotas including strategies to grow existing key accounts. Stakeholder Management - Works with FCB functional groups to educate on the segment as well as develop new products/services for the segment. Conducts studies on procedures, methods, and work requirements to evaluate need for changes to policies, methods, and/or work operations and documents findings and details alternatives. Oversees vendor requests, verifies contract details, and perform data entry tasks such as updating the database for incoming and outgoing vendor contacts. Creates reports and aggregates data on customer needs, problems, interests, and competitive activities, which will include suggestions for new products and services. Presents information to teams and upper management. Troubleshoots complex and urgent issues and complaints involving internal and external parties. Liaise with teams and management to establish work progress. Relationship Development - Develops and retains positive business and customer relationships. Coordinates with other team leaders on recommendations in vendor selection, negotiations, issues resolution, and ongoing relationship management for assigned initiatives. Ensures documentation is centrally maintained and available, certificates, licenses and permits are provided when warranted, all with a sense of urgency and responsiveness. Establishes and implements guidelines, instructions, policies, and procedures.
Qualifications
Bachelor's Degree and 6 years of experience in Commercial Banking -OR- High School Diploma or GED and 10 years of experience in Commercial Banking Preferred Area of Experience: Equipment Finance Benefits are an integral part of total rewards and First Citizens Bank is committed to providing a competitive, thoughtfully designed and quality benefits program to meet the needs of our associates. More information can be found at https://jobs.firstcitizens.com/benefits.