Senior Support Lead - IT Operations
HCL Technologies Limited Job Summary HCL is looking for EPIC Analyst - Claims(Certified), who are ready to work in PST time zone.
Key Responsibilities
- Analyst provides day-to-day application support for the Epic PB module, with a primary focus on incident and service request ticket work, system maintenance, and incremental optimization
- This role supports revenue cycle operations by troubleshooting break/fix issues, maintaining existing build, and partnering with operational teams to ensure stable and efficient billing workflows
- This is a non-implementation; non-project heavy role intended for an analyst who is comfortable working in a ticket driven support environment
- Ability to support during weekend and after hours (Based on the need)
Skill Requirements
- Active Epic Resolute Professional billing / Claims Certification Required
- 4-8 years of experience supporting Epic PB in a production or post go live environment
- Handson experience with ticket-based support and troubleshooting
- Working knowledge of hospital billing workflows, claims processing, and revenue cycle operations
- Ability to follow established change control, testing, and documentation standards
- Nice to Have Skills &
Experience : EMR Skill, HL7, FHIR