Senior Technical Operations Specialist - Remote
The Opportunity: As our Senior Technical Operations Specialist, you are the guardian of the dealer experience. Guided by customer obsession, you serve as the ultimate triage gateway for Dealer Support—owning the resolution of technical and site bugs, lead operations issues, and critical strategic product requests (including feature requests, zip code exclusions, radius changes, VLA removals, and Transfer Fee Matrix updates). By embracing AI-powered tools and workflow automation, you’ll reduce manual effort, accelerate resolution times, and deliver a high-quality technical support experience at scale. How you’ll drive TrueCar’s success: Partner with the Technology team on Salesforce configuration, testing, management, Books of Business, Reporting, and Dashboards. Drive user adoption through training, documentation, and communications across the Dealer Sales and Service organization. Triage and resolve complex user questions, troubleshoot reporting/dashboard issues, and ensure appropriate technical support is in place. Apply critical thinking to resolve complex problems, document key processes, and facilitate cross-training to mitigate operational risks and eliminate single points of failure. Identify and implement workflow automations (Salesforce, ZenDesk, Jira, Make) to eliminate repetitive manual tasks. Leverage AI-powered tools (e.g., ChatGPT, Claude, Copilot) to streamline ticket triage, enhance communications, and derive actionable operational insights. Innovate and continuously evaluate emerging AI and automation technologies; recommend and deploy solutions that measurably improve efficiency. Your impact as a Senior Technical Operations Specialist at TrueCar: Eliminate friction: Serve as the triage gateway to unblock dealers and internal teams quickly. Empower field teams: Directly execute product and system configurations that give dealer-facing teams exactly what they need. Scale through automation: Build repeatable, automated solutions for high-frequency tasks—freeing the team for higher-value work. Drive adoption: Establish documentation and processes that make the tech stack stick across the org. Elevate the ecosystem: Deliver the reporting visibility and technical reliability that underpin a great dealer and consumer experience. Your Expertise: Proven business operations experience with hands-on knowledge of technology platforms with a proactive mindset for spotting inefficiencies and designing automated or AI-assisted solutions Experience with an enterprise CRM/Customer Success platform (Salesforce, Oracle, Zendesk, Gainsight) Strong written and verbal communication skills across technical and non-technical audiences Data-literate: able to interpret data and translate it into actionable recommendations Demonstrated understanding and use of AI productivity tools (ChatGPT, Claude, Copilot, Gemini) in day-to-day work Hands-on experience building workflow automations (Salesforce Flow, Zapier, Make, Power Automate, or similar) Salesforce Admin Certification preferred, and automotive industry experience preferred Agile, Six Sigma, or Project Management certification preferred Experience with prompt engineering or AI workflow design and familiarity with low-code/scripting tools (Python, Apex, or similar) preferred Bachelor's degree in Technology or Business preferred Ability to travel domestically by car, using personal vehicle, for daily travel, and by airplane or car for overnight trips up to 20% of the time TrueCar does not accept unsolicited agency submissions. If you are based in California, we encourage you to read this important information for California residents linked here.