Student Support Agent – EdTech
Student Support Agent – EdTech | $380–$580 USD/month | Fully Remote Location: Fully remote — you can be based anywhere in the world Hours: Flexible – some overlap with US EST or UK GMT for peak support hours Salary: $380–$580 USD/month Contract: Full-time, permanent About the company Remote World is partnering with a US-based online learning platform to hire for this role. They host courses from over 10,000 instructors and serve 300,000+ students globally — from career changers to university students. When learners hit a problem, they need fast, helpful support to stay on track. The role You'll help students get the most out of the platform — resolving technical issues, answering questions about courses and billing, and making sure nothing gets in the way of their learning. You'll work via live chat and email and be the friendly face of the product. What you'll do
- Handle inbound queries from students via live chat and email
- Troubleshoot access, video playback, and account login issues
- Help with billing, refund requests, and subscription changes
- Escalate technical bugs to the product team with clear reproduction steps
- Update the help centre with answers to questions that come up repeatedly
What you'll need
- Excellent written English — clear, patient, and encouraging
- Comfortable explaining technical steps to non-technical users
- Organised and able to manage a support queue independently
- Genuine interest in education and helping people learn
Nice to have
- Experience in edtech, e-learning, or academic support
- Familiarity with helpdesk tools (Intercom, Freshdesk, or similar)
- Background in teaching, tutoring, or student services
What you'll get
- $380–$580 USD/month based on experience
- Fully remote with flexible hours
- Meaningful work — you help people achieve their learning goals
- Paid leave
- Path to Senior Support or Customer Success roles
Apply with your CV and a short note on why you'd enjoy supporting students. We welcome applications from people of all backgrounds. If you meet most but not all of the requirements, please apply anyway.