Technical Customer Support L1 - DATA IT - LATAM
A family-owned company, bioMérieux has grown to become a world leader in the field of in vitro diagnostics. For more than 60 years and across the world, we have imagined and developed innovative diagnostics solutions to improve public health. Today, our teams are spread across 46 countries and serve 160 countries with the support of a large distribution network. Come and join a family-owned global company with a long-term vision, and a human-centered culture. ENGLISH VERSION Join our Regional Support Center LATAM | We are hiring! We are looking for a Technical & Customer Support – DATA IT L1 (LATAM) to join our Regional Support Center team and support our growing LATAM operations. Scope: LATAM | Remote / Regional interaction Language: Spanish fluency is essential About the role As a Technical Support, you will play a key role in ensuring high-quality support and customer experience across our DATA IT solutions. You will be responsible for: Providing L1 technical support in DATA IT environments Managing incidents and ensuring proper troubleshooting and escalation Supporting system users and customers across LATAM Collaborating with global teams (L2, QA, IT, Global Support) Ensuring accurate documentation and traceability in CRM systems What we are looking for We are seeking a profile that combines: Technical curiosity and problem-solving mindset Strong customer focus and accountability Ability to work collaboratively in a regional and multicultural environment Must-have: Spanish fluency (daily communication with LATAM customers and stakeholders). Proven experience and/or formal education in systems or digital solutions. Familiarity with connectivity, cybersecurity, and remote support. Why join us? Be part of a regional LATAM structure with strong collaboration Develop technical expertise in a growing support center model Work in an environment driven by BELONG, DARE and IMPACT Contribute directly to customer experience and operational excellence Interested or know someone who could be a great fit? Apply now or share within your network! #LATAM #TechnicalSupport #DataIT #CustomerExperience #bioMérieux #Careers VERSIÓN EN ESPAÑOL Únete a nuestro Regional Support Center LATAM! Estamos buscando un(a) Technical & Customer Support – DATA IT L1 (LATAM) para fortalecer nuestro equipo regional. Alcance: LATAM Idioma: Español fluido es esencial Sobre el rol Como Service Engineer (SE), tendrás un rol clave en garantizar la calidad del soporte y la experiencia del cliente en nuestros sistemas DATA IT. Tus principales responsabilidades incluirán: Brindar soporte técnico de nivel 1 (L1) Gestionar incidentes y realizar troubleshooting inicial Interactuar con clientes y usuarios en toda la región LATAM Colaborar con equipos globales (L2, QA, IT, Soporte Global) Asegurar la correcta documentación y trazabilidad en CRM Perfil que buscamos Buscamos un perfil que combine: Curiosidad técnica y orientación a la solución Fuerte enfoque en el cliente y responsabilidad Capacidad de trabajar en un entorno multicultural y regional Requisitos clave: Dominio de español (comunicación diaria con clientes y stakeholders de LATAM). Experiencia demostrada y/o formación formal en sistemas o soluciones digitales. Familiaridad con conectividad, ciberseguridad y soporte remoto. Por qué unirte? Participar en una estructura regional LATAM Desarrollarte en un modelo de soporte en crecimiento Trabajar bajo nuestros Core Behaviors: Belong, Dare, Impact bioMérieux welcomes applications from all individuals, regardless of race, national origin, gender, age, physical characteristics, social origin, disability, union membership, religion, family status, pregnancy, sexual orientation, gender identity, gender expression or any unlawful criterion under applicable law. We are committed to treating all applicants fairly and avoiding discrimination.