Technical Enablement & Documentation Specialist
About the role: This role is responsible for building and scaling enablement content and documentation that directly improves partner execution and adoption across co-sell and marketplace workflows. Beyond content development, you will deliver structured enablement, operational playbooks, and guided learning experiences that reduce friction and improve partner success and adoption. Key Responsibilities: Core Responsibilities – Documentation Build structured product documentation Align documentation with product releases and changes Maintain integration documentation (CRM, APIs, data validation) Create troubleshooting libraries and error resolution guides Core Responsibilities – Enablement (Expanded) Create enablement assets: - Step-by-step walkthroughs - Quick reference guides - Interactive demos (where applicable) - Process maps and visual workflows - FAQs, Common pitfalls and how to avoid them Deliver lightweight training: - Recorded sessions - Live walkthroughs - Office hours / Q&A sessions Support-Driven Enablement -Convert support tickets into enablement improvements - Identify repeat issues and create targeted training -Build decision trees for faster troubleshooting -Partner with support to reduce ticket volume AI-Ready Enablement -Structure content for AI assistants and copilots -Create modular knowledge blocks for reuse -Enable smart search and contextual help -Contribute to AI-driven support and enablement initiatives Qualifications: Required Qualifications 3–6 years in Technical Enablement, Documentation, Support, or Solutions roles Excellent communication skills with the ability to lead customer discussions and explain technical concepts to non‑technical audiences. Comfortable working in Agile, fast‑paced, customer‑facing environments. Experience with SaaS integrations and CRM systems (Salesforce preferred) Proficient knowledge with Google and Microsoft Suite (PowerPoint/Slides) Strong time management and organizational skills Highly coachable and strong ability to implement feedback Ability to work closely and collaboratively with the team
Preferred Qualifications
Video editing skills using software such as (Adobe Suite, ScreenFlow, iMovie) Knowledge of LLM’s (Docebo) and Documentation Management Tools (Documentation 360, Zendesk) AI tools (Claude, Gemini) Strong technical understanding (APIs, integrations) Ability to translate complexity into actionable guidance Strong execution and ownership mindset