Technical Services Manager – Ruminant

Job Description:

• Provides advanced technical service and expertise to customers across the North American dairy sector (United States and Canada).
• Supports product adoption, delivering technical training, and translating research insights into practical, field ready solutions.
• Ensures that the Territory Sales Managers are equipped with the scientific understanding, tools, and confidence needed to effectively position and sell the full product portfolio.
• Acts as the key link between sales and R&D to successfully implement and validate our products in the field at the customer level.
• Increases awareness of Novus products to feed mill nutritionists, nutrition consultants, and university/extension people. Represent Novus at industry meetings and symposia.
• Aligns with marketing in the development of product positioning.
• Develops technical programs that enhance the Novus image and technical credibility throughout the region.
• Provides technical support to sales managers and customers and trains sales personnel in correct positioning and implementation of Novus products.

Requirements:

• PhD in Dairy Cattle Nutrition.
• 5+ years of animal nutrition experience.
• Advanced knowledge of nutrition and feed formulation in dairy and beef markets in assigned territory.
• Familiar with Sales process.
• Strong interpersonal and communication skills, with effective presentation skills in explaining complex products into key solutions.
• Strong analytical and problem solving skills with a proven ability to rapidly assess and respond to customer challenges.
• Fluent in English.
• Spanish is a plus (desirable).

Benefits:

• Robust Benefits Package: Market-competitive compensation and locally selected benefits in every country where we operate.
• Hybrid Work Model: We are committed to your work-life balance. Our hybrid work model lets you thrive whether you're at the office or working remotely.
• Comprehensive Well-Being: Our employees’ well-being matters. We offer a variety of programs to support physical, mental, and emotional health.