Technical Support Professional Telecom
Dice is the leading career destination for tech experts at every stage of their careers. Our client, Black Rock Group, is seeking the following. Apply via Dice today! Job Title: Technical Support Professional AMS Location: Remote Job Type: Contract Job Overview We are looking for a Technical Support Professional AMS with strong telecom domain expertise and hands-on experience with Blue Planet Inventory. The ideal candidate will support application maintenance, issue resolution, troubleshooting, and operational support activities within a telecom environment. Required Skills
- Telecom/Telco domain expertise
- Hands-on experience with Blue Planet Inventory
- Strong troubleshooting and incident resolution skills
- Experience supporting AMS/Application Support environments
- Excellent communication and analytical skills
Nice To Have Skills
- ServiceNow
- Ticketing and incident management experience
- Production support experience
Key Responsibilities
- Provide application and operational support for telecom systems
- Troubleshoot and resolve production/application issues
- Work closely with business and technical teams for issue resolution
- Monitor system performance and support operational stability
- Handle incidents, service requests, and change management activities
- Maintain support documentation and follow support processes
- Utilize ServiceNow for ticket tracking and issue management