Technical Support Specialist

We are hiring! DiXiO is on a mission to innovate financial messaging, and now, you can be part of it too! Are you looking to build a career around a rare and highly valued skill in the market? Well, look no further—today is your lucky day! DiXiO is hiring a Junior Financial Messaging expert. If you have technical support experience and are interested in developing expertise in this niche field, we want to hear from you! 🚀 In this role, you will work closely with the customer success team to gain expertise and develop your skills around Financial messaging support. Things you will do: Provide 1st line support, handling customer inquiries and troubleshooting issues. Work closely with experts in the team and IT to escalate and resolve technical issues. Gain hands-on exposure to financial messaging solutions and industry best practices. Maintain detailed logs and reports of customer interactions and resolutions. Learn and understand financial messaging protocols, standards, and security measures. Progressively take on more advanced responsibilities as you move toward an expert role. Why You Will Love Working with Us: If you are searching for an organization that invests in your professional career, look no further. We provide our Experts with the tools and resources needed to achieve their career aspirations. Plus, we are 100% remote, so you can work from anywhere, avoiding the 8:00 AM traffic. Our team enjoys unlimited leave days to maintain a healthy work-life balance. About DiXiO DiXiO is a company of SWIFT Experts operating in more than 50 countries. In recent years, DiXiO has established itself as the reference in the Financial Messaging industry and was registered as an official SWIFT agent. Today, DiXiO is the first global network of trusted experts, making financial messaging simple and secure through expert services and cloud solutions.

Requirements

Things that you need to succeed on this job: Background in IT, Computer Science, or Engineering. Eager to learn and grow within financial technology and messaging systems. Good understanding of IT systems, networking, and software troubleshooting. Strong communication skills with a customer-centric approach. Analytical thinker with problem-solving skills and attention to detail. Fluent in English, French and Levantine Arabic (other languages are a plus).