Technical Writer (remote) Banking- SOPs/ change requests

TECHNICAL WRITER OPPORTUNITY INTERVIEW PROCESS

• Virtual interview with Document Control Manager. One or more team members may also be present.
• Applicant may be asked to develop a procedure from a draft document.

The Project This position requires a technical writer with advanced Microsoft Word experience and basic SharePoint skills. The successful candidate will fill a position to support the NA Collections Document Control team by fulfilling change requests and following established Document Control procedures to develop and edit procedures, process documents, and customer-facing letters. Responsibilities also include managing the SharePoint-based review and approval workflow for these documents. Project includes but is not limited to:

• Developing and editing new and existing documentation
• Managing review and approval workflows using SharePoint tools
• Working with internal and external teams to develop documentation

KEY SKILLS

• Advanced skills in Word: Applicant must have extensive experience using advanced features of Word, such as styles, creating templates and forms, creating bookmarks and hyperlinks, developing fields, and using review features.
• Advanced English writing and editing skills; ability to proofread and implement perfect grammar, spelling, and punctuation.
• Strong keyboarding skills, with the ability to type 60 to 90 words per minute.
• Basic SharePoint skills, including working with SharePoint lists, document libraries, and pages.
• Experience in Microsoft Power Platform and/or Visual Basic for Applications (VBA) a plus.
• French fluency is a plus for Canadian-based documents.

EDUCATION AND EXPERIENCE

• Two to four years’ technical writing experience
• Bachelor’s degree required: Technical Communications or Technical Writing degree is ideal; an English degree is acceptable.
• Experience working for a financial institution or in procedure writing is preferred

Notes

• Work hours: 8:00 a.m. to 5:00 p.m.; some projects may require overtime
• The position requires advanced Microsoft Word skills.
• The position requires basic SharePoint experience.
• Only candidates with a college degree will be considered.
• Candidate must be detail orientated and exhibit exceptional accuracy.
• Candidate must have experience working with subject matter experts and feel comfortable communicating with stakeholders such as senior managers, compliance officers, and lawyers to obtain information and facilitate reviews and approvals.
• Candidate must be able to manage time and priorities, work independently, and ask for direction when appropriate.