Underwriting Support Associate

Michigan Millers Mutual Insurance Company is a mutual insurance company with over 140 years of experience in the property-and-casualty insurance sector. They are seeking an Underwriting Support Associate to provide administrative support for commercial lines, loss control, and premium audit teams.

Responsibilities

• Reviews premium audit requests and assigns them to appropriate audit vendors based on guidelines
• Processes final audit results
• Ensures adequate information is provided for the audit team to process
• Reviews and assigns underwriting loss control requests for new business quotes, renewals, high loss ratios, and service accounts
• Handles receipt of incoming reports, follows company guidelines, and issues recommendation letters, as needed
• Seeks relevant information and answers to key questions
• Verifies that information collected and reported by auditors meets established guidelines
• Makes decisions for routine activities
• Applies knowledge to help solve problems of relatively limited scope and complexity
• Identifies straightforward problems and recommends solutions for more complex problems
• Maintains commitment to increasing both internal and external customer satisfaction
• Sets proper customer expectations
• Assumes responsibility for solving customer problems
• Ensures commitments to customers are met by responding to phone and email correspondence
• Performs special projects and other duties as assigned

Skills

• Prior customer service work experience
• Proven ability to work effectively with others
• Ability to manage multiple projects and work closely with various teams and departments
• Ability to design, author, or create written materials that support loss control efforts
• Strong organizational and time management skills to prioritize workload and meet deadlines
• Proficient use of various core systems, office and computer equipment, and software packages
• High school diploma or equivalent
• Experience in a related field
• Demonstrated relationship-building skills
• Proven analytical skills with ability to exercise sound business judgment
• Demonstrated time management skills with the ability to meet deadlines

Benefits

• Medical insurance options and other standard employee benefits, including dental insurance, vision benefits, life insurance, and more!
• Health Savings Accounts (HSA) and Flexible Spending Accounts (FSA)
• 401(k) Plan (plus company match)
• Time Off 6 including vacation, volunteer, and holiday pay
• Paid Parental Leave
• Bonus opportunities
• Tuition assistance
• Wellness Program 6 including onsite fitness studio
• Michigan Millers believes in supporting a balance between work and life by providing a flexible work environment, which includes a variety of hybrid work arrangements designed to balance individual, job, department, and company needs.

Company Overview