Vendor Management Coordinator - Must have experience
About the position TitleWave Real Estate Solutions, a division of Fidelity National Financial (FNF), is seeking an experienced Vendor Management Coordinator to join our team. This role serves as a primary liaison between vendors, clients, and internal teams by building and maintaining strong relationships that ensure timely, accurate communication, order status, clarifications and providing product and service information with professionalism, accuracy and efficiency to ensure a positive customer experience.
Responsibilities
- Perform daily status follow up on open search orders and monitor state specific queues and departments to ensure new orders and clarification requests are addressed promptly.
- Review and manage ticketing system reports, responding to and following up on requests from vendors and internal team members.
- Communicate with clients, customer service, and internal team members regarding fees, delays, and clarification requests.
- Accurately document all communications with vendors, clients, and internal team members.
- Track, document and escalate issues related to vendor performance.
- Answer incoming calls and route or resolve inquiries as appropriate.
- Maintain compliance with company policies and uphold good housekeeping practices.
- Other duties as assigned.
Requirements
- 2+ years of proven vendor management experience, preferably in a real estate related industry.
- Detail-oriented with the ability to multi-task and demonstrate strong written and verbal communication skills.
- Demonstrate effective interpersonal skills & sensitivities.
- A collaborative team player who can also work independently.
- Strong analytical, problem solving, and time management skills.
- Flexible and adaptable with the ability to pivot in a fast paced environment.
- Familiar with Industry concepts, practices and procedures and associated risks and liabilities.
- Proficient computer skills, including moderate to advanced knowledge and use of Microsoft applications and other industry-related software required to perform job duties.
Nice-to-haves
- experience in a real estate related industry
Benefits
- Optional health and welfare coverage (medical, dental, vision, life, and disability insurance).
- Paid time off, holidays and maternity/paternity leave.
- 401(k) plan with company match.
- Employee Stock Purchase Plan (ESPP) with matching contributions.