Virtual Receptionist & Customer Support - EST Hrs; Remote
Position: Virtual Receptionist & Customer Support - EST Hrs (Remote) Location: Essington ISTA Personnel Solutions is a dynamic and fast-growing BPO company. We are not a recruitment agency – we operate as a dedicated extension of our clients’ teams, delivering high-quality service with precision, efficiency, and a personal touch. We are seeking a professional Virtual Receptionist & Customer Support to join our remote team. In this role, you will handle inbound calls, schedule appointments, manage data using cloud-based systems, and ensure smooth client interactions with accurate record‑keeping. PLEASE NOTE:
- Working Hours:
- Monday – Thursday: 9:00 AM – 6:00 PM EST (3:00 PM – 00:00 AM SAST)
- Friday: 9:00 AM – 1:00 PM EST (3:00 PM – 7:00 PM SAST)
- Sunday: 9:00 AM – 1:00 PM EST (3:00 PM – 7:00 PM SAST)
(Hours subject to change depending on daylight savings.)
- Public Holidays: This role requires working on both South African and U.S. public holidays. Compensation for SA public holidays will be in accordance with the BCEA.
- Internet Requirements: A fixed fibre line with a minimum speed of 25 Mbps (upload & download) and wired Ethernet capability is mandatory. Applicants without a fixed fibre line cannot be considered.
- Power Backup: Reliable backup is required to manage load shedding or outages. Applicants without a power backup cannot be considered.
- Work Environment: Fully remote.
Key Responsibilities:
- Answer incoming calls with professionalism and courtesy.
- Schedule appointments using cloud-based systems.
- Perform accurate data entry and maintain client records.
- Prepare basic reports using Excel.
- Collaborate with internal teams to ensure seamless service delivery.
Soft Skills:
- Strong verbal and written English communication.
- Detail‑oriented, organized, and proactive.
Technical Skills:
- Proficient in Microsoft Outlook and MS Office Suite.
- Basic Excel skills for reporting purposes.
Experience:
- Previous customer service or administrative experience is preferred but not mandatory.
- Industry experience is not required.
If you are not contacted within 14 working days, please consider your application unsuccessful. #J-18808-Ljbffr