Warmline Peer Support Operator, Bilingual

Job Description:

• Will take calls from callers around the state and provide them phone support as taught in the training provided by CCS.
• Will take part in ongoing training and team-building and will work closely with other Shift Leaders in a work environment that may require improvements and change.
• Keep track of all data logs; enter data and present data in a way that accurately and professionally represents warmline activity.
• Write reports as necessary to the Warmline Shift Leader or assigned Warmline Supervisor (depending on Shift Leader availability).
• Provide all information in a timely and professional manner.

Requirements:

• Must identify as a person with lived experience of having big feelings and provide support to others through difficult times.
• Must possess a certificate for completion of the Core Training in Intentional Peer Support (IPS) and become registered with the Oregon Health Authority Traditional Health Worker registry as a Peer Support Specialist during the first 6 months of working for the Warmline.
• Will show a working understanding of what the Warmline is and what it is not by completing training role-plays both in training and in week to week development of skills.
• Must be able to work with minimal supervision.
• Will take part of ongoing trainings and meetings as assigned.
• Adhere to all policies and procedures.
• Respect, feedback, and strong communication and team skills will be essential.
• Must show and/or be willing to learn a fundamental awareness of cross-cultural issues, dual diagnosis/addictions, and effects of PTSD/trauma.

Benefits:

• $2,062.50 Hiring Bonus!! (2 year Commitment, Staggered-taxed Payout)