B2B National Sales Support Representative

Cellular Sales is a leader in the wireless industry, seeking a B2B National Sales Support Representative to join their team. This role focuses on connecting business customers with representatives and providing support to ensure outstanding customer experiences.

Responsibilities

• Receive comprehensive training and practice to be fully equipped to succeed
• Utilize various leads sources to reach out to Verizon and Cellular Sales customers and align them with available business representatives in their area
• Gather and process customer information and disposition call at end of conversation
• Insert notes of customer interactions and/or transactions; record details of actions taken
• Provide inbound support for market representatives calling with business related issues and questions
• Meet or exceed established daily metrics (calls/sales/follow up calls) and performance standards
• Communicate professionally and accurately to customers, following company standards/protocols
• Ensure adherence to all company compliance and security measures

Skills

• High School diploma or equivalent experience required
• Proficient in Microsoft Excel and Outlook
• Basic typing and computer skills required
• Adaptability: Maintaining effectiveness in reaching set goals by adapting to changed circumstances, tasks, responsibilities, and people
• Attention to detail: Taking responsibility for a thorough and detailed method of working
• Customer Focus: Knowing the (internal and external) customer business needs and acting; accordingly, anticipating customer needs, and giving high priority to customer satisfaction and customer service
• Organizational Awareness: Having and using knowledge of systems, situations, procedures, and culture inside the organization to identify potential problems and opportunities; perceiving the impact and implications of decisions on other components of the organization
• Planning and Organizing: Setting priorities and defining actions, time, and resources needed to achieve predefined goals
• Written Communication: Expressing ideas and opinions clearly in properly structured, well-organized, and grammatically correct reports or documents; utilizing language and terminology
• Desire to Succeed
• Experience with outbound calling

Benefits

• Paid Time Off
• Health, Vision, and Dental Insurance
• 401k matching
• Health and Wellness Program
• Discount on Verizon services
• Employee Assistance Program
• Onsite gym and walking trail

Company Overview