Chat and Text Counselor

Job Description:

• Provide crisis intervention, emotional support, and resources to help-seekers through Crisis Chat and Text services
• Offers crisis-counseling services via chat and text
• Completes risk assessment, safety planning, de-escalation, and follow-up with Chat/Text visitors
• Serves as a mandated reporter in cases of suspected abuse or neglect
• Is familiar with resources and providing information and referrals to visitors as appropriate
• Maintains accurate and detailed chat/text reports
• Responds to concurrent interactions in alignment with 988 Lifeline standards
• Assists in the training process of new counselors
• Participates in community outreach events such as resources tables and presentation about suicide prevention as needed

Requirements:

• Minimum of six months of relevant behavioral health experience
• One year of experience in crisis intervention or suicide prevention strongly preferred
• Possess a high school Diploma or equivalent
• Be 18 years of age or older
• Possess strong interpersonal skills, including the ability to empathetically engage with any individual regardless of background, and demonstrate a high level of emotional intelligence in the process
• Exceptional at multi-tasking and time management
• Demonstrated ability to effectively use web-based platforms, electronic documentation systems, and communication tools
• Have high speed internet with an active Ethernet connection, and a quiet/confidential workspace
• Be empathetic, flexible, and adaptable to varying situations
• Have open availability and flexibility to work within the program’s operating hours, including weekends and holidays
• Be reliable and able to adhere to schedules based upon program needs
• Complete yearly required continuing education trainings
• Have knowledge of all job specific skills including safety assessment, data collection, and chat/text triage

Benefits:

• Reasonable notice is provided to facilitate personal planning
• Ask us about loan repayment programs you may qualify for by working at Didi Hirsch