[Remote] Account Manager - Analyst

Note: The job is a remote job and is open to candidates in USA. CVS Health is dedicated to building a world of health around every individual, providing a connected and compassionate health experience. The Account Manager serves as the main point of contact for clients, overseeing day-to-day PBM operations and ensuring successful delivery of client requests while fostering strong relationships with key stakeholders.

Responsibilities

• Issue tracking - Engaging internal departments and client resources to work on outstanding issues from start to resolution while providing routine updates to the client
• Driving Practical & Creative Solutions – Critically thinking about complex situations to find optimal outcome
• Engaging Appropriate Resources – Discuss information at varying degrees of complexity, at varying stages of progression, and engage internal or client resources best appropriate to drive issue resolution
• Work within Deadlines and Client Guarantees- Drive resolution within a timely manner and ensure that all Client Performance Guarantees are met

Skills

• 1+ years of experience in a client services-based environment or previous account management experience
• Excellent organizational skills
• Excellent verbal and written interpersonal communication skills
• Strong problem solving and critical thinking skills
• Able to be on camera for meetings with reliable attendance
• Bachelor's degree or Equivalent Experience required
• Prior Healthcare experience managing insurance, healthcare, or benefit accounts
• Experience with Medicaid, Commercial, and/or Medicare Part D Plans

Benefits

• This position is eligible for a CVS Health bonus, commission or short-term incentive program in addition to the base pay range listed above.
• Medical, dental, and vision coverage
• Paid time off
• Retirement savings options
• Wellness programs
• Other resources, based on eligibility

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