[Remote] Senior Benefits Consultant

Note: The job is a remote job and is open to candidates in USA. Mercury is a company focused on reinventing how companies operate by providing exceptional benefits solutions. As a Senior Benefits Consultant at Central, you'll guide customers in designing their benefits packages and manage the end-to-end enrollment process while ensuring seamless communication and resolution of issues.

Responsibilities

• Guide customers through designing their benefits packages — helping them pick the right plans for their teams and their stage
• Own the end-to-end enrollment process: filling out and submitting insurance forms accurately and on time
• Keep our systems current with the right health insurance information so nothing downstream breaks
• Communicate proactively with customers to resolve issues before they become problems
• Build and refine the internal processes that ensure no enrollment ever gets missed
• Solve hard, ambiguous benefits problems — the ones that fall between carriers, platforms, and regulations
• Manage the client lifecycle at renewal, helping them choose options and running open enrollment at renewal

Skills

• An active Life & Health broker license. This is required to be considered for this role
• Experience selling or administering small group benefits across multiple states, with a focus on SMBs and startups
• Exceptional detail orientation to help you build resilient systems and processes
• Deep customer empathy to default to what's actually best for the customer, not what's easiest for you
• Clear, direct communication and explain a complex benefits decision to a first-time founder in plain English
• Be in the top 5% of your peers, and the people who've worked with you would agree

Benefits

• The total rewards package at Mercury includes base salary, equity (stock options/RSUs), and benefits.
• Equity (stock options/RSUs)

Company Overview